Shipping policy

SHIPPING TERMS & CONDITIONS

Free standard shipping applies to orders within the continental United States ONLY. Free shipping does not apply to P.O. Boxes. There will be a shipping fee applied to P.O. Box deliveries and orders outside of the continental United States.

LOST/STOLEN SHIPMENTS

• First verify the shipping address listed on your order confirmation email.
• Look around the delivery location for your package.
• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• In the event your order is still showing “In Transit” or has not arrived for more than 15 days, please contact us at info@thegroomgods.com and we can do our best to help you file a claim.
• Please note, we are not responsible for stolen or lost packages or items ordered with the incorrect address. 
• Please file a claim directly with the shipping carrier to obtain any photos or other shipping details to help identify or find the missing package.